Terms of Service & Privacy Policy

1. Terms of Service

These Terms of Service govern your use of Revival Family Chiropractic's services and website. By scheduling an appointment or using our services, you agree to these terms.

1.1 Acceptance of Terms

By scheduling an appointment, receiving chiropractic care, or using our website at revivalchirocharlotte.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

These terms apply to all patients and visitors of Revival Family Chiropractic, DBA Revival Chiropractic Charlotte, owned and operated by Dr. Bryan Pries, D.C., located at 5527 Monroe Road, Charlotte, NC 28212.

1.2 Description of Services

Revival Family Chiropractic provides chiropractic care services including but not limited to spinal adjustments, neurological assessments (INSiGHT scans), pediatric chiropractic care, family wellness care, TMJ treatment, and post-accident rehabilitation.

Our services are provided by Dr. Bryan Pries, D.C., a licensed chiropractor in the state of North Carolina. Chiropractic care is not a substitute for emergency medical care. In a medical emergency, please call 911.

1.3 Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete health history information
• Inform us of any changes to your health status, medications, or insurance
• Follow the care plan recommended by Dr. Bryan Pries
• Arrive on time for scheduled appointments
• Notify us at least 24 hours in advance if you need to cancel or reschedule
• Pay for services at the time of your visit

1.4 Appointment Policy

We want to make care as accessible as possible. Same-day appointments are available when scheduling permits.

Scheduling

Appointments can be scheduled by calling (704) 568-2447, texting (980) 324-3363, or using our online booking form at revivalchirocharlotte.com/book.

Cancellations

We ask for at least 24 hours' notice if you need to cancel or reschedule. This allows us to offer your time slot to another patient who needs care.

No-Shows

Patients who miss appointments without notice may be charged a no-show fee. Repeated no-shows may result in discharge from the practice.

Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure all patients receive adequate care time.

1.5 Payment Terms

Payment is due at the time of service. We accept the following forms of payment:

• Cash, check, and all major credit/debit cards
• HSA (Health Savings Account) and FSA (Flexible Spending Account) cards
• Most major insurance plans (see our Insurance page for details)

Payment plans may be available for patients with financial hardship. Please speak with our front desk team to discuss options. We are committed to making care accessible for every family.

If you have insurance, you are responsible for any copays, deductibles, or non-covered services at the time of your visit. We will do our best to verify your benefits in advance, but final determination of coverage is made by your insurance company.

1.6 SMS Text Message Marketing Terms

By providing your mobile phone number and checking the consent box on our forms, you expressly consent to receive text messages from Revival Family Chiropractic.

Types of Text Messages

A) Transactional Messages (Non-Marketing):

• Appointment confirmations and reminders
• Scheduling changes or cancellations
• Office closure notifications
• Appointment follow-up messages
• Responses to your inquiries

B) Marketing Messages (Promotional):

• Health and wellness tips
• Educational content about chiropractic care
• Special offers and promotions
• New service announcements
• Community events and workshops
• Seasonal health information

Consent Requirements

• You must provide express written consent before we send marketing messages
• Consent is not a condition of receiving our services
• You may opt in to transactional messages without opting in to marketing messages
• You may opt in to marketing messages separately

Message Frequency

• Transactional messages: Frequency varies based on your appointment schedule
• Marketing messages: Approximately 2–4 messages per month
• Actual frequency may vary

Costs

We do not charge for text messages. However, message and data rates may apply based on your mobile carrier plan.

Opt-Out Rights

You may opt out of text messages at any time by:

• Replying STOP to any text message from us
• Texting STOP to (980) 324-3363
• Calling our office at (704) 568-2447
• Emailing [email protected]

Once you opt out, you will receive one final confirmation message, then no further texts will be sent unless you opt back in by texting START.

Help

For assistance, reply HELP to any message or contact us at (704) 568-2447.

Supported Carriers

Our text message service works with all major carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Message and data rates may apply.

Your Responsibilities

• Provide a mobile phone number you own and control
• Notify us if your phone number changes
• Ensure your device can receive text messages
• Understand that carrier restrictions may apply

No Liability for Delivery

Revival Family Chiropractic is not responsible for delayed or undelivered messages, including those caused by carrier issues, device problems, or network outages.

Changes to SMS Terms

We reserve the right to modify these SMS terms. Changes will be posted on this page with an updated "Last Modified" date. Continued consent after changes indicates acceptance of the modified terms.

1.7 Email Communications

By providing your email address, you consent to receive appointment-related communications from Revival Family Chiropractic. You may also receive health and wellness newsletters if you opt in. You can unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email or by contacting us at [email protected].

1.8 Health Information and Records

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain your records in accordance with North Carolina law and HIPAA regulations. You have the right to access, review, and request amendments to your health records. See Section 2.6 for your full HIPAA rights.

1.9 Limitation of Liability

Revival Family Chiropractic is not responsible for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability to you for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim.

1.10 Disclaimer

The information on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have about a medical condition.

1.11 Changes to Terms

We may update these Terms of Service from time to time. We will post the updated terms on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

1.12 Governing Law

These Terms of Service are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Mecklenburg County, North Carolina.

2. Privacy Policy

This Privacy Policy explains how Revival Family Chiropractic collects, uses, and protects your personal information.

2.1 Your Privacy Matters

At Revival Family Chiropractic, protecting your privacy is not just a legal obligation — it's a reflection of the trust you place in us when you bring your family through our doors. We take that seriously.

This Privacy Policy applies to information collected through our office, website at revivalchirocharlotte.com, and all communications including phone, text, and email.

2.2 Information We Collect

We collect the following types of information:

Personal Information

• Name, date of birth, and contact information
• Insurance information and policy numbers
• Emergency contact information

Health Information

• Medical history and current health concerns
• Examination findings and INSiGHT scan results
• Treatment records and progress notes
• X-ray and imaging results (if applicable)

Payment Information

• Payment method and transaction records
• Insurance billing information

Digital Communications Data

• Website usage data (pages visited, time on site)
• Form submissions from our website
• Email address and communication history

SMS/Text Message Data

• Mobile phone number
• Date, time, and method of consent
• Type of consent (transactional vs. marketing)
• Message delivery status and opt-out records

2.3 How We Use Your Information

We use your information to:

• Provide chiropractic care and manage your treatment
• Process insurance billing and payments
• Send appointment reminders and scheduling communications
• Send SMS marketing messages (only with your express consent)
• Send email communications (only with your consent)
• Comply with legal and regulatory requirements
• Improve our services and patient experience

2.4 How We Share Your Information

We share your information only as necessary and as permitted by law:

• Insurance companies — to process your claims and verify benefits
• Other healthcare providers — only with your written consent, for coordinated care
• SMS service providers — platforms such as GoHighLevel that help us send text messages (see Section 2.5)
• Legal requirements — when required by law, court order, or government authority

2.5 SMS/Text Message Privacy

We take the privacy of your text message data seriously and comply fully with the Telephone Consumer Protection Act (TCPA).

Information We Collect When You Opt In

• Your mobile phone number
• Date and time of consent
• Method of consent (form name, verbal, etc.)
• Type of consent (transactional only vs. marketing)
• Message delivery status
• Opt-out requests and dates
• Carrier information

How We Use SMS Data

• To send appointment reminders and confirmations
• To send marketing messages (only with your express consent)
• To respond to your text inquiries
• To comply with TCPA regulations
• To maintain consent records as required by law
• To improve our messaging services

SMS Service Providers

We use third-party SMS platforms (such as GoHighLevel) to send text messages. These providers are contractually obligated to protect your information, may not use your data for their own purposes, and must comply with TCPA and privacy regulations. Your phone number and consent records are stored securely.

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Data Retention

• Active opt-in records: Retained while you are opted in, plus 4 years
• Opt-out records: Retained for 4 years after opt-out (required by TCPA)
• Message history: Retained for up to 2 years for compliance purposes

Your SMS Privacy Rights

• Request a copy of your consent records
• Request deletion of your phone number (honored after required retention period)
• Opt out at any time by texting STOP
• Update your phone number by contacting our office

Security

Your mobile phone number and message history are stored securely using industry-standard encryption and access controls.

2.6 HIPAA Patient Rights

As a patient, you have specific rights under the Health Insurance Portability and Accountability Act (HIPAA) regarding your health information.

To exercise any of these rights, contact us at [email protected] or call (704) 568-2447. We will respond within 30 days.

2.7 Data Security

We take the security of your information seriously and use multiple layers of protection:

• Electronic records are stored in HIPAA-compliant practice management software with access controls and encryption
• Physical records are kept in locked storage with restricted access
• SMS platform security uses industry-standard encryption for message data
• Staff are trained on HIPAA compliance and data security practices

While we take every reasonable precaution, no system is completely secure. If you believe your information has been compromised, please contact us immediately at (704) 568-2447.

2.8 Website Privacy

When you visit revivalchirocharlotte.com, we may collect:

• Cookies and tracking data — to understand how visitors use our site and improve the experience
• Google Analytics — anonymized data about site traffic (pages visited, time on site, general location)
• Form submissions — contact information and messages submitted through our website forms

You can disable cookies in your browser settings. This may affect some functionality of our website.

2.9 Children's Privacy

Revival Family Chiropractic proudly provides chiropractic care for children of all ages, including newborns. When treating minors, we collect health information from a parent or legal guardian, who must provide consent for all care. We do not collect personal information directly from children under 13 through our website.

All health records for minor patients are handled with the same HIPAA protections as adult records. Parents and legal guardians have full rights to access their child's records.

2.10 Your Rights and Choices

In addition to your HIPAA rights, you have the right to:

• Opt out of SMS marketing messages at any time by texting STOP
• Unsubscribe from marketing emails at any time
• Request that we delete your personal information (subject to legal retention requirements)
• Request a copy of the personal information we hold about you
• Correct inaccurate personal information

2.11 How to Contact Us About Privacy

If you have questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us:

• Dr. Bryan Pries, D.C. — Privacy Officer
• Revival Family Chiropractic
• 5527 Monroe Road, Charlotte, NC 28212
• Phone: (704) 568-2447
• Email: [email protected]

We will respond to all privacy requests within 30 days.

2.12 Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this page periodically.